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FREE SHIPPING on orders over $60

Shipping & Returns Policy & FAQ

Shipping & Returns Policy 

Please review our response to COVID-19 and service delays:

Please note: Both FEDEX and USPS have stated that there are delays due to the pandemic, worldwide supply chain matters ,weather and other unforeseen occurrences. Delivery times may be increased. Mac and Moon is not held responsible for delays in shipping and issues of the carrier.

We are open and are shipping products. We are taking precautions to ensure the health and safety of our employees and workspace. We apologize if your order takes longer to ship than usual and are shipping out as soon as we can.

Thank you for your patience and understanding.

Please note, due to a high volume of orders, we are experiencing a delay in shipping out orders in two business days. All orders will be processed in the order that they are received (Monday – Friday) excluding holidays. Please know factors including the amount of current orders, stock availability, and other order exceptions may alter this time.

When your order ships and is received by the mail carrier, an automatic email will be sent. Please allow some time for the mail carrier to update the tracking details. Please check spam folders as well as sometimes messages appear there.

Your order is very important to us. We make every effort to ensure your products are picked, packed, and shipped with care and on time. While items are in possession with a mail carrier, service delays and other unforeseen issues may occur which are out of our control. Please reach out to the mail carrier if you have questions regarding updates with delivery while in transit. The mail carrier is responsible for a successful delivery.

FAQ

I cant find my order number.

  • Order numbers are included in your confirmation and tracking emails, packing slips, and on your shipping label. Formats include MM#, SO#, PO#. 
  • If you have an order number in the format of 79#### or similar, please know this is an order purchased via one of our partner sites. We are unable to view any purchaser details or make order adjustments as orders are processed externally. Please reference the site you purchased from. 

My items have not arrived, but tracking say delivered or similar.

  • Mistakes can happen and we apologize on behalf of the carrier. Please check around with neighbors, apartment offices, and mailrooms, etc. If this package cannot be located. Please reach out to the mail carrier and keep us updated. After verifying with the mail carrier, orders that show delivered and is indeed lost or stolen will be issued a store credit only. Please provide us copy of claim details such as a reference number and email confirmation. (packages that arrive damaged/missing contents from transit also applies to this policy). If package arrived damaged, please provide photos. Shipping charges are non-refundable.
  • It is the customers responsibility to contact the mail carrier on the process of filing a claim.
  • Mac and Moon is not held responsible for delays in shipping and issues of the carrier.

My order is showing an ETA of a certain date or status, where is my order?

  • We understand that you are awaiting the delivery of your cute items. Depending on the service used, transit times will vary, and the date shown are for estimation purposes and not guaranteed delivery timeframe. Please review your tracking for the most detailed updates. If mail carrier does not scan package properly, transit details may be delayed. Please know we are unable to see more than what is provided from the mail carrier's tracking regarding status updates. Orders are deemed lost 30 business days after shipment and will be issued a store credit only. Shipping charges are non-refundable.
  • If this occurs, Please provide us copy of claim details such as a reference number and email confirmation. (packages that arrive damaged/missing contents from transit also applies to this policy). If package arrived damaged, please provide photos. 
  • It is the customers responsibility to contact the mail carrier on the process of filing a claim.
  • Mac and Moon is not held responsible for delays in shipping and issues of the carrier..

I need to update the shipping address on my order. Help!

  • No worries, please contact customer service. If the order has not shipped from our location, in most cases we are able to update for you. Please know that if an order is processed past a certain point or shipped, we are unable to make address changes. You may contact the mail carrier and have the package re-directed to your new address. 
  • While we attempt to attend to every customer’s requests, please know that orders might ship before changes can be made. We suggest that customer verify all information before submitting their order.

I need to update the billing on my order. How do I do this?

  • Apologies for the inconvenience. We are unable to edit billing once order is submitted. Please know when placing orders always ensure the ship to and bill to are verified before hitting submit payment or details will default to only entered address given or the purchaser's last saved address.

If you paid with PayPal, Amazon Pay, Shop Pay or another 3rd party, please ensure that the ship to and billing information are correct before continuing with payment as we are unable edit information on their site. If you have difficulty with information transferring properly, please reach out to that service directly.

  • PayPal E-Check payment typically takes 3-5 business days to capture payment. If payment is not successfully captured and verified, please know the order will be canceled. We suggest using direct payments to avoid delay. 

I want to ship internationally. Do you offer this?

  • At this current time we do not offer international shipping. We apologize for any inconvenience.

I placed my order and I would like it to arrive sooner? Can you please expedite?

  • At this current time we do not offer expedited service. For more information please view our Shipping in the US details.

I would like to cancel my order. Can you help?

  • Please contact customer service for assistance. Be sure to provide your order number, email, phone number, and any possible alternatively used contact information.
  • If an order has processed past a certain point or shipped, please understand that we are unable to cancel. If items are unneeded after delivery, please follow the appropriate return process. We apologize for the inconvenience and appreciate your understanding..

I have not received a tracking notification. Can you please send?

  • Tracking notifications are sent after items are shipped. Please allow processing time for your order. In most cases, tracking notifications are undeliverable due to incorrect email spelling or messages arriving in spam folders. Please contact customer service if you do receive a tracking number after 14 business days (M-F) of placing your order.

I have not received order confirmation. Can you please send? 

  • Order confirmations are automatically sent to the email on file when placing the order. Please ensure that you double check the spelling before hitting submit. Additionally, please remember to check your spam/junk folder as automatic messages sometimes appear there. You may add our contact information to your address book within your email account to help prevent messages from going to spam/junk. 
  • Messages can contain brand name, order number, and our parent company name, Kanopy Brands or a combination of all. 

I would like to add a different code to my order. OR I forgot to add a discount code to my order, can you adjust?

  • Please know if an is order already placed and payment is submitted, our system is unable to apply or adjust discounts. Codes must be applied before submitting payment. We apologize for any inconvenience. If you have further questions, please reach out to customer service.
  • One discount code/coupon per transaction. Please ensure that the code is entered in the correct field. A message will appear letting you know if the code is successfully applied. Codes are not automatically applied.

Additional Code Usage Information: 

  • Codes can't be applied to shipping costs or taxes. Amount is applied to items only. 
  • Certain items can't be combined with codes for discounts, including gift bundles or gift cards.  Please see your specific code terms for information
  • Code amount is used in its entirety when placing order.  

I would like to add a message to my order. 

  • You may add gift messages or request a gift receipt within your shopping cart and before checking out. If you have forgotten to include a message, please contact customer service with your order number and we can have the warehouse update for you. Please know that if the order is processed past a certain point or shipped, we are not able to add notes or request gift receipt.

    Shipping & Returns Policy

    Shipping In The U.S.

    We strive to ship all orders as soon as possible, regardless of the form of shipment from our warehouse in Georgia. Orders placed on weekends and a holiday will begin processing the next business day. We inform you that during special events and holiday times we can take up to 5 business days to process your order. Factors including the amount of current orders, stock availability, and other order exceptions may alter this time. Orders shipping ‘ground’ to the East Coast will normally arrive in 3-5 business days. Orders shipping to the West Coast will normally arrive in 7-10 business days.

    Orders that require normal ground shipping will be shipped utilizing either USPS 1st Class (less than 1 lb.), USPS Priority Mail (up to 4 lbs.), or FedEx/UPS Ground (over 4 lbs.) Shipping method is determined by the warehouse. .

      Note: We offer free ground shipping on all consumer orders over $60 shipping to the continental United States. Orders placed with the use of a coupon/discount that decreases the total amount below the $60 minimum do not qualify for free shipping. Order totals MUST be $60+ with the coupon or discount to qualify.

      Once orders are placed and payment is submitted, no changes can be made to the following: Shipping speed, change in quantity of items, swapping of different sizes or styles, addition of new items etc.

      Customers shipping to Hawaii, Alaska, Puerto Rico and, APO-FPO's may have longer delivery times due to limited availability of transportation and distance for transit.

      Returns

      We hope you love everything you order, but in case you don’t, you may return any product purchased on macandmoon.com within 30 days from the date of purchase for a full refund.  After 30 days, a store credit only can be issued. Please know after 90 days we can no longer accept products and process a compensation method, either a refund or store credit.

      The returns must be in original packaging, unused (unworn, unwashed, un-altered) with tags attached. Original shipping charges are non-refundable. Along with the returned item(s), include your name, email address and order number or better yet the packing slip.

      We do not accept returns for items not purchased on macandmoon.com. If you purchased an Mac and Moon item from anywhere other than macandmoon.com, please reference the return policy of the company you purchased it from.

      Please send all returns to the following address:

      Mac and Moon/Kanopy Brands
      Attn: Customer Service/Return Dept
      495 Horizon Drive
      Suite 200
      Suwanee, GA 30024

      **Please include your order number in a reference field on the shipping label.** Failure to include order number on label and within package may result in processing delays.

      Customers are responsible for return shipping charges. We suggest, for your protection, that insurance be taken when shipping items back to us.

      Returns are processed end of week. Funds are posted within 30 business days after items are received and reviewed. We reserve the right for review of all items for original condition criteria. Items found that do not meet criteria will be resolved properly according to policy.  Refunds are issued to your original method of payment. Shipping charges are non-refundable. 

      Gift Return

      Items received as gifts and purchased on the Mac & Moon website may be returned for store credit for the value paid by the purchaser. Merchandise must be in original condition including tags attached. New purchases are subject to shipping charges. We will NOT inform the purchaser of your return. 

      Please be sure you (the gift recipient)  include your name, email address, phone number, reason for return, description of items being returned, and if possible, the person’s name who gave the gift and indicate on packing slip or additional note for gift return. All items must be returned for compensation for bundles.

      Customers are responsible for return shipping costs. We suggest, for your protection, that insurance be taken when shipping items back to us.

      Please send all returns to the following address:

      Mac & Moon/Kanopy Brands
      Attn: Gift Return Dept 
      495 Horizon Drive
      Suite 200
      Suwanee, GA 30024

      **Please include your order number in a reference field on the shipping label.** Failure to include order number on label and within package may result in processing delays.

      Damages

      Damages or defects must be reported within 30 days of delivery for a full refund/replacement(if stock allows) back to your original payment method. After 30 days from delivery, we will accept defective items for store credit only. When reporting a defective item, please include pictures and description of the issue.

      Packages that arrive damaged or are missing contents must be reported to the mail carrier for claim and compensation. We are not held responsible for damages/missing contents and issues from mail carriers.

      Exchanges

      To serve you most efficiently, we do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order and return the unneeded item(s). After we receive and review your original order, we’ll refund your original method of payment. (this does not apply to gifts. Please see gift return policy). Customer must provide new order number and indicate that returned items have been replaced with new order. If not properly indicated, returned order will be processed under the return policies. If you have any questions, please reach out to customer service.

      Return to Sender

      Orders that are returned to sender by the mail carrier will be refunded to the original payment method. 

      E-Gift Cards 

      Discount codes are unable to be applied to the purchase of E-Gift Cards. Cannot be used to purchase another  E-Gift card. E-Gift Cards are non-refundable.  

      Welcome to the Mac & Moon (“Brand”) Website (“Site”). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by the terms (the “Agreement”). Kanopy Baby, Inc. (“Company”) and Mac & Moon recommends that children use the internet under adult supervision.

      From time to time, we may change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. The Company may change, move or delete portions of, or may add to our Site from time to time.

      INTELLECTUAL PROPERTY

      Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Kanopy Baby, Inc. collectively and/or its subsidiaries and affiliates (“Mac and Moon”). The Site as a whole is protected by copyright and trade dress. All worldwide rights, title and interests are reserved. MAC AND MOON, MACANDMOON.COM, KANOPY BABY, KANOPY BRANDS, KANOPYBABY.COM, KANOPYBRANDS.COM, and all other KANOPY brands and trademarks, and MAC AND MOON trademarks appearing at this Site, are trademarks of the Company. The Contents of our site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

      USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

      We welcome your feedback on the Site. All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Mac and Moon and Kanopy Baby, Inc. on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain the Companies property. Such disclosure, submission or offer of any comments shall constitute an assignment to the Company of all worldwide rights, title and interests in all copyrights and other intellectual property in the Comments. The Company will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The Company shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay any compensation for any Comments; or (3) to respond to any user Comments. You represent that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further represent that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

      PRODUCT AVAILABILITY & PRICING

      All products displayed at the Site are available through MACANDMOON.COM and in select specialty stores in the United States and may be available in select Retail Chains. In some cases, merchandise displayed for sale at the Site may not be available in all sizes and colors, including when the merchandise has been marked down. Product availability, styles, promotions, and prices may vary. The prices displayed at MACANDMOON.COM are quoted in U.S. Dollars and can only be paid in U.S. Dollars.

      We introduce multiple lines and collections of products each year. On the Site, our “Price” refers to the regular price we sell the product. From time to time, you may notice that prices on our Site are reduced and you will see “Sales Price.” The “Sales Price” prices on our Site may change over time, or be combined with other promotions, if permitted by the terms of those other promotions.

      In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, the Company shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the Company shall immediately issue a credit to your credit card account in the amount of the incorrect price.

      PRODUCT DISPLAY

      We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your computer monitor, we cannot guarantee that your monitor’s display of any color or texture or detail of actual merchandise will be accurate.

      LIMITS ON PURCHASES

      We do not authorize the purchase of our merchandise for resale purposes. To enforce this policy, we reserve the right to limit purchases to five (5) items per style. We also reserve the right to cancel multiple orders of merchandise purchased in violation of this policy. We may modify this policy at any time for any reason and we may make exceptions to this policy, as we deem appropriate.

      In addition, orders on www.macandmoon.com are limited to USD $2,500.00.

      TAX FREE PURCHASES

      If you have questions about how to make a tax free purchase, please contact Customer Service.

      LINKS TO OTHER WEB SITES AND SERVICES

      To the extent that this Site contains links to outside services and resources, the availability and content of which Kanopy Baby, Inc. does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or outside resource. Kanopy Baby, Inc. makes no representation or warranty that any web site links contain suitable, appropriate materials.

      DISCLAIMER

      TO THE FULLEST EXTENT PERMITTED BY LAW, THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE BY YOUR USE OF THE SITE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, KANOPY BRANDS INC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. NOTWITHSTANDING THE FOREGOING, THIS DISCLAIMER OF DAMAGES SHALL NOT APPLY TO THE EXTENT THAT ANY DAMAGES ARE THE RESULT OF Kanopy Baby, Inc. OWN NEGLIGENCE, FRAUD, WILLFUL INJURY, OR WILLFUL VIOLATION OF LAW.

      INDEMNIFICATION

      You agree to defend, indemnify and hold Kanopy Baby, Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your wrongful use of the Site in violation of these Terms of Use or any claim by a third party that your Comments infringe the third party’s rights.

      MISCELLANEOUS

      Unless otherwise specified and except to the extent Mac and Moon products are offered for sale in the United States and select foreign markets through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Mac and Moon’s products and services available in the United States and select foreign markets. This Site is controlled and operated by Kanopy Baby, Inc. from its offices in Atlanta, Georgia.

      This Agreement shall be construed in accordance with the laws of the State of Georgia, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state courts of the State of Georgia, in Fulton County, and/or the federal courts in the Northern District of Georgia.

      TERMINATION

      The Company may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if the user fails to comply with any term or provision of this Agreement.

      Contact Us
      If you have any questions about these Terms, please contact us.
      macandmoon.com
      6767 Peachtree Industrial Blvd., Suite C
      Peachtree Corners, GA 30092
      United States
      customerservice@kanopybaby.com
      404-596-5396