Shipping & Returns Policy
Shipping In The U.S.
All orders placed will normally ship either the same day or the next business day, regardless of the shipping method, from our warehouse in Georgia. Orders placed on weekends or on a Holiday will ship within two business days. Orders shipping ‘ground’ to the East Coast will normally arrive in 5-7 business days. Orders shipping to the West Coast will normally arrive in 7-10 business days.
Orders that require normal ground shipping will be shipped utilizing either USPS 1st Class (less than 1 lb.), USPS Priority Mail (up to 4 lbs.), or FedEx Ground (over 4 lbs.).
Express delivery is available in two options:
- If you select 2 to 3 day delivery, we utilize FedEx 2 day service. We charge $15.00 for this service.
- If you select next day delivery, we utilize FedEx Priority overnight service. We charge $25.00 for this service.
Note: We offer free ground shipping on all consumer orders over $75 shipping to the continental United States.
We hope you love everything you order, but in case you don’t, you may return any product purchased on macandmoon.com within 30 days from the date of shipment for a full refund. The returns must be in original packaging, unused (unworn, unwashed, un-altered). Original shipping charges are non-refundable. Along with the returned item(s), include your name, email address and order number.
We do not accept returns for items not purchased on macandmoon.com. If you purchased an Mac and Moon item from anywhere other than macandmoon.com, please reference the return policy of the company you purchased it from.
Please send all returns to the following address:
Mac and Moon/Kanopy Brands
Attn: Customer Service
6600 Bay Circle
Norcross, GA 30071
Customers are responsible for return shipping charges.
Returns are processed within 2 – 3 business day of receipt and refunds issued to your original method of payment.
After 30 days from the date of shipment, we’ll gladly consider any items for return that are defective due to a manufacturing defect.
To serve you most efficiently, we do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order. As soon as we receive your return, we’ll refund your original method of payment.
Welcome to the Mac & Moon (“Brand”) Website (“Site”). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by the terms (the “Agreement”). Kanopy Baby, Inc. (“Company”) and Mac & Moon recommends that children use the internet under adult supervision.
From time to time, we may change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. The Company may change, move or delete portions of, or may add to our Site from time to time.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Kanopy Baby, Inc. collectively and/or its subsidiaries and affiliates (“Mac and Moon”). The Site as a whole is protected by copyright and trade dress. All worldwide rights, title and interests are reserved. MAC AND MOON, MACANDMOON.COM, KANOPY BABY, KANOPY BRANDS, KANOPYBABY.COM, KANOPYBRANDS.COM, and all other KANOPY brands and trademarks, and MAC AND MOON trademarks appearing at this Site, are trademarks of the Company. The Contents of our site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
We welcome your feedback on the Site. All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Mac and Moon and Kanopy Baby, Inc. on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain the Companies property. Such disclosure, submission or offer of any comments shall constitute an assignment to the Company of all worldwide rights, title and interests in all copyrights and other intellectual property in the Comments. The Company will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The Company shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay any compensation for any Comments; or (3) to respond to any user Comments. You represent that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further represent that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
PRODUCT AVAILABILITY & PRICING
All products displayed at the Site are available through MACANDMOON.COM and in select specialty stores in the United States and may be available in select Retail Chains. In some cases, merchandise displayed for sale at the Site may not be available in all sizes and colors, including when the merchandise has been marked down. Product availability, styles, promotions, and prices may vary. The prices displayed at MACANDMOON.COM are quoted in U.S. Dollars and can only be paid in U.S. Dollars.
We introduce multiple lines and collections of products each year. On the Site, our “Price” refers to the regular price we sell the product. From time to time, you may notice that prices on our Site are reduced and you will see “Sales Price.” The “Sales Price” prices on our Site may change over time, or be combined with other promotions, if permitted by the terms of those other promotions.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, the Company shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the Company shall immediately issue a credit to your credit card account in the amount of the incorrect price.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your computer monitor, we cannot guarantee that your monitor’s display of any color or texture or detail of actual merchandise will be accurate.
LIMITS ON PURCHASES
We do not authorize the purchase of our merchandise for resale purposes. To enforce this policy, we reserve the right to limit purchases to five (5) items per style. We also reserve the right to cancel multiple orders of merchandise purchased in violation of this policy. We may modify this policy at any time for any reason and we may make exceptions to this policy, as we deem appropriate.
In addition, orders on www.macandmoon.com are limited to USD $2,500.00.
TAX FREE PURCHASES
If you have questions about how to make a tax free purchase, please contact Customer Service.
LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which Kanopy Baby, Inc. does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or outside resource. Kanopy Baby, Inc. makes no representation or warranty that any web site links contain suitable, appropriate materials.
TO THE FULLEST EXTENT PERMITTED BY LAW, THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE BY YOUR USE OF THE SITE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, KANOPY BRANDS INC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. NOTWITHSTANDING THE FOREGOING, THIS DISCLAIMER OF DAMAGES SHALL NOT APPLY TO THE EXTENT THAT ANY DAMAGES ARE THE RESULT OF Kanopy Baby, Inc. OWN NEGLIGENCE, FRAUD, WILLFUL INJURY, OR WILLFUL VIOLATION OF LAW.
Unless otherwise specified and except to the extent Mac and Moon products are offered for sale in the United States and select foreign markets through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Mac and Moon’s products and services available in the United States and select foreign markets. This Site is controlled and operated by Kanopy Baby, Inc. from its offices in Atlanta, Georgia.
This Agreement shall be construed in accordance with the laws of the State of Georgia, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state courts of the State of Georgia, in Fulton County, and/or the federal courts in the Northern District of Georgia.
The Company may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if the user fails to comply with any term or provision of this Agreement.